Shipping and Returns

All online payment services are provided by Razorpay. Note that all financial transactions are processed by Razorpay and that Bhava Earth Website/App does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the Bhava Earth Website, a customer will use Razorpay to complete a secure online payment. This Website/App is owned and operated by Bhava Food and research labs registered in India under license number U15130KA2021PTC149902.

For any queries regarding your transactions, you may reach out to RazorPay Software Private Limited please visit and generate a ticket for your query at

Bhava Earth Website/App is set up to take immediate online orders through the following modes of payment:

  1. Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

  2. Visa Debit cards

  3. UPI/Google Pay/Paytm/PhonePe

Please note that for Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

1. Pricing Policy

  • The Product prices listed are current and updated. However, these are subject to change without advance notice.
  • All prices on this Website/App are processed in Indian Rupees and the prices are inclusive of all taxes.
  • All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
  • Our Products are liable for GST in India.

2. Payment Security

All transactions at Bhava Earth Website/App are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Bhava Earth Website/App is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time.

3. What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

4. Out of stock Items

5. Cancellation Policy

    We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 7 business days to discuss how you would like the order to be handled. Bhava Earth does not back order, that is, we do not accept orders which we cannot fulfil immediately.

    If you wish to cancel your order, you can do so by sending us an email on

    You can also call our Customer Care (Timings: 10AM to 5PM IST). Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 15% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in ___ working days or as per the bank’s guidelines.

    6. Shipping Policy

    Purchases are shipped from our warehouse in 2 working days by courier.

    Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to the changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

    Order Deliveries Will Be Made Between

    • 10AM – 5PM Monday – Saturday. Excluding public holidays.
    • Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.However, the brand takes no responsibility for goods signed by an alternative person.
    • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
    • Bhava Earth is not responsible for damages after delivery.
    • All claims for shortages or damages must be reported to customer service within 24 hours of the day of delivery.
    • Shipping and handling rates may vary based on Product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

      7. Returns & Refund Policy

      We do not offer exchange, returns and refunds for coffee Products/edible Products on the Website/App. However, exchange, return is available only for coffee accessories. Please note that on return of any coffee accessories, you shall still be liable to pay delivery charges. Please write to us within 2 days of receiving the Product that you would like to exchange or refund with the following details:

      • Order Number
      • Invoice number
      • Details of your request or complaint
      • Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request;

        Once all the details are received, it would take our team 4 working days to revert on the complaint/query/issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the Product will be arranged

        at your own cost. In the case of a Product refund, once your request is approved the refund will reflect in your account within 7 days and you will be sent an email confirming the same.

        All Products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

        • Address of dispatch
        • Name & Address of the customer
        • Order number
        • Contents of the package

          Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with by email.

          Once the package is received by our warehouse team the exchange order will be processed within 48 hours. You will then be informed of the new consignment tracking details.

          Please note orders for gift boxes are not applicable for exchange or refund here. Bhava Earth is not responsible for damage after delivery.

          8. Product Quality Related Complaints:

          In the case of a Product quality concern, please send us an email at namaste@bhavaearth.con within 2 days of the date of receipt of the Product and with the following details. We shall take 4 working days to review the email and revert back:

          • Order number
          • Product that is highlighted for quality issue
          • Details of your Request
          • Images or videos to support the complaint along with an image of the back label of the Product where the batch details are clearly visible

            All Products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

            • Address of dispatch
            • Name & Address of the customer
            • Order number
            • Contents of the package

              Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with by email.

              If the Product passes the test and matches the complaint, we shall initiate the return/exchange process within 4 working days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 2 weeks.

              Damages due to neglect or improper usage will not be covered under our policy. Exchange of Product due to reasons including personal dislike of the Product that cannot be backed by proof of quality issues with the Product itself is not applicable.